Braincrack Games Ltd.

Privacy Policy

Last Updated: 25th January 2022.

Our contact details 

Braincrack Games Ltd.
47 Orchard Place
Southampton
SO14 3BW
United Kingdom

hello@braincrackgames.com

+44 7453287954 

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Email address

  • Physical address

  • Phone number

  • Card numbers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Email marketing

  • Order fulfilment

  • News or updates

  • Issuing refunds and rebates

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.

  • (b) We have a legal obligation.

  • (c) We have a vital interest.

We collect customer data via Kickstarter, BackerKit, Facebook, Instagram, and via our website.

We need to hold your information in order to successfully fulfil any purchases made with us, and to inform you of any product recall information should the need arise.

We may share your information with third parties in order to fulfil orders.

How we store your personal information 

Your information is securely stored online, and will be kept unless we receive a notice from you asking to unsubscribe or be removed from our databases. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at using the contact information at the top of this page if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by writing to us.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk